Work Experience
Software Engineering Intern
JavaScriptPythonJQuery
May 2024 - Aug 2024
- Contributed to a REST-API that facilitates voice, SMS, and email messaging from phone to aircraft via satellite.
- Collaborated on extensive Java Spring Boot codebases, conducting in-depth code reviews to ensure quality and functionality.
- Developed numerous REST API endpoints, comprehensive unit and integration testing strategies, and CI/CD pipelines.
- Revamped a satellite messaging codec to work more efficiently and be much more maintainable.
IT-Intern (Software Engineering)
PythonJavaHTML/CSSCI/CDAgile
Feb 2023 - Feb 2024
- Effectively maintained a range of large-scale applications, using languages like Java, Perl, and Python and produced software technical documentation and important team documentation.
- Utilized the team Kanban method for Agile software development and used JIRA and confluence for project and knowledge management.
- Developed an LDAP pooled authentication proxy to authenticate all POP3/IMAP email clients for TDS email authentication; Learned to implement efficient threading using python and effectively perform distributed load testing
- Produced automated CI/CD pipelines for Java and Python applications and libraries using Jenkins and Ansible
Student Coordinator
JavaScriptReactHTML/CSSCustomer ServiceTroubleshootingLeadership
Jan 2023 - Sep 2023
- Supervised call center operations, guided technicians and addressed IT issues for over 130,000 beneficiaries.
- Assessed and prioritized software outages, liaising with other IT departments and IT mission control to restore vital front-end and back-end university services promptly.
- Built a modern, Web Scraping, Cloud hosted, Node.Js driven, dashboard and desktop client, providing critical metrics for call center efficiency and agent call queue data to both technicians and senior management
Student Technician
Customer ServiceTroubleshooting
Oct 2021 - Jan 2023
- Assisted campus members with diverse IT challenges, from account troubleshooting to software/network outage resolution through multiple channels: phone, chat, email, walk-ins, and ticketing systems like ServiceNow.
- Always earned perfect QA scores
- Received lots of unsolicited commendable customer service feedback.
